Shipping Policy

We strive to deliver your order as quickly and reliably as possible. Below is an overview of our shipping process:

Processing Time

All orders are processed within 2–4 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time

For orders to the USA, items are primarily shipped from our North American Distribution Centers, with a typical delivery time of around 7-10 days.

For orders to the UK, items are primarily shipped directly from our European Distribution Center, with a typical delivery time of around 7-10 days.

For orders to Canada, items are primarily shipped from our North American/European Distribution Center, with a typical delivery time of 10-14 days.

For orders to most European countries, items are primarily shipped from our European Distribution Center, with a typical delivery time of 7-10 days.

For orders to Australia, items are primarily shipped from our Pacific Distribution Center, with a typical delivery time of 7-10 days.

For orders to other places, it normally takes around 2 weeks. You may contact us at customer@tinystylelab.com for further details.

Please note that shipping times may be affected by unforeseen circumstances such as strikes, extreme weather conditions, holidays, or delays in remote areas. We appreciate your understanding and patience during these times.

*On some rare occasions our store will be out of stock, so we will ship directly from our warehouse overseas. This can take 3-4 weeks.

Address Changes

Please verify your shipping information carefully before placing your order. If you need to change your address after ordering, email us (customer@tinystylelab.com) immediately so we can help.

For orders that haven’t shipped yet, we will try our best to update the address. Please note that address changes will delay your order processing and shipping time.

Once an order has shipped, we cannot modify the delivery address. We are unable to take responsibility for deliveries sent to incorrect addresses provided during checkout.

Tracking Status

If you see “Shipping Label Created, Awaiting Item” or “Information Submitted, Awaiting Item” or similar information in your tracking updates, this doesn’t necessarily mean your package hasn’t been shipped. As we serve customers globally, we work with multiple shipping partners to ensure efficient delivery worldwide, and the tracking number you receive is for the final delivery carrier. While your package may already be in transit, it might take some time before it appears in the tracking system.

Packages sometimes may not receive an initial scan when first entering the postal system. While this is beyond our control, our experience shows that packages are typically delivered successfully, even when tracking updates are delayed or limited. Rest assured that once we mark an order as shipped, it has been handed over to our shipping partners and is on its way to you.

Customs & Import Duties

The amount you pay at checkout is the final amount—there are no hidden fees. We cover all standard costs associated with packaging, shipping, customs clearance, and last-mile delivery.

However, if your order cannot be delivered due to incorrect shipping information provided by the customer, or is lost as a result, any reshipping or additional charges will be the customer’s responsibility.

Lost Items

If your package is lost during transit, we will gladly replace it free of charge.

However, once a package is marked as delivered, we are no longer responsible for it, as we cannot prevent situations where packages are stolen or misplaced after delivery.